Terms and Conditions
Please read these Terms and Conditions carefully before using this website or placing an order. By accessing this website or purchasing products from The Steamie Shop, you agree to be bound by these Terms and Conditions.
1. Acceptance of Terms
This website is operated by The Steamie 2026 Ltd. By accessing, browsing or purchasing from this website, you confirm that you have read, understood and agree to these Terms and Conditions. These Terms are governed by the laws of Scotland and the wider United Kingdom.
2. Website Use and Intellectual Property
All content on this website, including photographs, artwork, graphics, logos, branding, written content and product designs, remains the intellectual property of The Steamie 2026 Ltd and/or Rerr Terr Productions Ltd unless otherwise stated.
Content may be viewed for personal, non-commercial use only. No material from this website may be copied, reproduced, redistributed, published, sold or used for commercial purposes without prior written permission.
3. Orders, Products and Availability
We currently sell greetings cards online through this website. Product availability is subject to stock levels and we reserve the right to withdraw or amend products without notice.
Whilst every effort is made to display products accurately, colours may vary slightly depending on individual screen settings and printing processes.
Every item is visually inspected before dispatch to ensure it meets our quality standards.
4. Delivery, Returns and Consumer Rights
Orders are dispatched using reputable postal services. Where available, proof of postage and delivery confirmation or tracking information will be retained.
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible, providing your order number together with clear photographs of the product and its packaging.
If an order is reported as lost in transit, we reserve the right to investigate with the delivery provider before issuing any replacement or refund.
Nothing within these Terms affects your statutory rights under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
Where customers exercise their legal right to cancel an eligible online purchase, returned goods must be unused, undamaged and returned in their original condition. Unless the goods are faulty, incorrect or otherwise required by law, customers are responsible for return postage costs.
5. Liability and Product Use
To the fullest extent permitted by law, The Steamie 2026 Ltd and Rerr Terr Productions Ltd shall not be liable for indirect or consequential loss arising from the use of this website or our products.
Once an order has been successfully delivered to the address provided by the customer, responsibility for the safe storage and handling of that item passes to the customer.
For merchandise sold at theatre venues, including soaps and similar products, customers purchase entirely at their own discretion. Customers should always follow any instructions provided on the product packaging, including any guidance relating to external use only, patch testing prior to use and avoiding use where allergies or skin sensitivities are known. If irritation occurs, use should cease immediately.
Nothing in these Terms excludes or limits liability where such limitation would be unlawful under UK legislation.
6. Privacy and Payment Security
We respect your privacy and are committed to protecting your personal information.
Payment card details are processed securely through our authorised payment providers. The Steamie 2026 Ltd does not store or have access to your full payment card details.
Personal information collected during the ordering process is used solely for processing orders, customer communication, legal compliance and improving our services. Information will never be sold to third parties.
Our online store operates using WooCommerce together with secure payment gateways and industry-standard encryption technologies.
7. Fraud Prevention
We reserve the right to refuse, cancel or investigate any order where fraudulent activity or abuse is reasonably suspected.
False claims relating to delivery, product condition or payment may be referred to the relevant delivery provider, payment processor or appropriate authorities where necessary.
8. Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, products or legal obligations. Any changes will take effect immediately upon publication on this website.
9. Contact Information
If you have any questions regarding these Terms and Conditions, an order placed through this website, or your statutory rights as a customer, please contact us using the details provided on our Contact page.